FAQS

When your property has been damaged, you may be contacted by many companies and individuals offering their services. we recommend carefully reviewing credentials, references, and how each company operates.
‍National Franchises
Many restoration companies are franchises of national organizations and may specialize more in janitorial or carpet cleaning services. They may handle cleaning but leave you to hire other companies for repairs.
‍Public Adjusters
Public adjusters negotiate with your insurance company for a percentage of your claim. Atlas notes that their fee may exceed the benefit, delay settlement, and lengthen the time you are out of your property.
‍Independently Owned Firms
Atlas Restoration can offer personalized service, but experience and capabilities vary. We recommend evaluating credentials, references, and restoration methods.

Yes, smoke odors can typically be eliminated, but only through a comprehensive deodorization process completed prior to reconstruction. Contractors who merely seal or paint over smoke-damaged areas should be avoided, as these methods mask odors rather than properly removing the source of contamination.

Sometimes an insurance company may refer a contractor, but the final choice is yours. We note that the insurance company will not supervise the repair work, so you should choose a contractor you trust.

Most insurance settlements are intended to restore your property to its pre-loss condition. Your project manager can help explain key insurance terms such as Actual Cash Value (ACV) and Recoverable Depreciation, as well as provide a clear understanding of the scope of repairs and what your home or business will look like upon project completion.

No. Different restoration companies offer different levels of service and experience. We recommend choosing the company that provides the best quality service and value, not simply the lowest price.

We recommend choosing an experienced restoration contractor, as obtaining multiple estimates is often unnecessary. Qualified restoration contractors use industry-standard, computerized estimating systems that document damage and repair costs in a format recognized and reviewed by insurance companies.

RIA stands for the Restoration Industry Association. We believe membership is important because it demonstrates a contractor’s commitment to professional standards, ethical business practices, ongoing education, and industry best practices. RIA members have access to continuing technical training and stay informed about the latest scientific advancements and developments in the restoration industry.

IICRC stands for the Institute of Inspection, Cleaning and Restoration Certification. We believe IICRC certification is important because it helps ensure property owners have access to trained, knowledgeable restoration professionals and certified firms. The organization establishes industry-recognized standards, promotes continuing education, and requires certified companies to adhere to a professional code of ethics.

We recommend making a decision as soon as possible. Once damage occurs, deterioration can begin within hours due to chemical reactions, and damage to the property and contents can become more serious every day.